1. Processing Time
Orders placed with THESTRETCHGIRL will be processed and shipped within 3 business days, excluding weekends and holidays. We aim to get your products to you as quickly as possible.
2. Shipping Methods
We offer the following shipping methods for domestic and international orders:
Standard Shipping (Canada): Orders within Canada are shipped using standard shipping methods, and delivery typically takes 3-7 business days after processing.
Express Shipping (Canada): For expedited delivery within Canada, we offer express shipping options, which typically take 1-3 business days after processing.
International Shipping: We also offer international shipping options for customers outside of Canada. Delivery times may vary depending on the destination, and customs processing times. Please note that additional fees and import duties may apply for international orders.
3. Tracking Information
We provide tracking information for all orders. Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package. You can also track your order by logging into your THESTRETCHGIRL account and visiting the "Order History" section.
4. Shipping Costs
Shipping costs are calculated based on the shipping method selected, the destination, and the weight and dimensions of the products ordered. The shipping cost for your order will be displayed at checkout.
5. Address Verification
Please ensure that your shipping address is accurate and complete. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible.
6. Delays and Exceptions
While we make every effort to ensure timely delivery, please be aware that delays can occur due to unforeseen circumstances, such as extreme weather conditions, natural disasters, or holidays. We will do our best to keep you informed of any delays and work to resolve any issues promptly.
7. Lost or Stolen Packages
If your tracking information indicates that your package was delivered, but you have not received it, please contact the carrier directly or our customer support team for assistance. We are not responsible for packages that have been lost or stolen after they are marked as delivered.
8. Questions and Support
If you have any questions or concerns regarding your order or our shipping policy, please contact email@example.com.
Returns & Refunds
1. Digital Products
At THESTRETCHGIRL, we offer digital products designed to enhance your health and wellness journey. Please note that due to the nature of digital products, all sales are final, and we do not offer refunds or returns for these items. Our digital products are strictly for personal use only, and they cannot be shared, resold, or redistributed without our explicit permission.
2. Physical Health and Wellness Products
We take great care in selecting and providing high-quality physical health and wellness products to our customers. However, we understand that situations may arise where you are not satisfied with your purchase. In such cases, please review our policy for physical products below:
3. Refund and Return Eligibility
We do not offer refunds or returns for physical health and wellness products, except in the following situations:
Damaged or Defective Products: If you receive a damaged or defective item, please contact us within 3 days of receiving the product, and we will arrange for a replacement or a refund.
Incorrect Product: If you receive the wrong product or an item different from what you ordered, please contact us within 3 days of receiving the product, and we will arrange for a replacement or a refund.
4. Return Process
If you are eligible for a return or refund based on the criteria mentioned above, please follow these steps:
Contact our customer support team at firstname.lastname@example.org within the specified time frame.
Provide your order number, a clear description of the issue, and photographic evidence if applicable.
Our customer support team will guide you through the return or refund process, which may include returning the product to us in its original condition.
5. Refund Process
If you are eligible for a refund, we will process the refund within 2 business days after receiving the returned item. The refund will be issued using the original payment method used for the purchase.
6. Contact Us
If you have any questions or concerns regarding our returns and refund policy, please feel free to reach out to our customer support team at email@example.com for assistance. We are here to ensure your satisfaction and provide support throughout your shopping experience with THESTRETCHGIRL.